General conditions of Sale

1) Ownership of the site

The website and all its content is managed and maintained by Marazzi Abbigliamento Srl with registered office in Via Cavour, 32 - 21047 Saronno (VA) with C.F. and VAT number 01208010122

Access to the site and use of the site as well as the offer and sale of products through the site are activities governed by these general conditions of sale.

Access to and use of this website as well as the purchase of products on presuppose the reading, knowledge and acceptance of these general conditions. By accessing the website, users undertake to accept and comply with all the contractual conditions contained in this website.

2) Object

The website provides the user with a virtual showcase of products (clothing, accessories, footwear) that can be purchased online in the manner and conditions indicated below.

The website allows the user to select the specific characteristics (size, size, color, etc.) of the chosen product and to proceed with the purchase by clicking on "CONFIRM AND PAY".

In this way, the user agrees to purchase the chosen product with the selected characteristics and, consequently, to pay the relative price.

The transmission of the order is binding except for the exercise of the right of withdrawal under the conditions indicated below.

By submitting the order, the user unconditionally accepts these general conditions of sale and undertakes to observe them in accordance with the provisions herein.

Marazzi Abbigliamento Srl will then take care of shipping the purchased item to the address indicated by the user at the time of purchase

3) Confirmation of the order

Marazzi Abbigliamento Srl will confirm the order within 72 hours of receiving it, once the actual availability of the product in the warehouse has been verified.

The order confirmation will contain the description of the products purchased, the price and other information relating to the order and the pre-contractual information referred to in art. 1 of these General Conditions of Sale.

In the event that the product is out of stock or otherwise no longer available, Marazzi Abbigliamento Srl will promptly notify the user - at the e-mail address provided during registration - of the cancellation of the order without any charge against him.

4) Intellectual property rights and any related graphic content on the site are the exclusive property of Marazzi Abbigliamento Srl.

It therefore includes documentation, images, photos, texts, design, music, software, codes and format scripts.

Any reproduction, alteration, transmission, publication or redistribution to third parties, for commercial purposes, is prohibited by the Industrial Property Code, by the Copyright Law and by the provisions of the Civil Code currently in force and cannot be carried out without prior written consent provided by Marazzi Abbigliamento Srl.

5) Commercial policy

Marazzi Abbigliamento Srl has created and published the website with the aim of offering a service reserved exclusively for its customers.

The products on sale on the website are intended only for consumers and not for distributors, vendors, agents, etc. By consumer and user, we mean, pursuant to the provisions of Legislative Decree no. lgs. 06.09.2005 n. 206 the natural person who uses the services offered by the site for purposes unrelated to their commercial, entrepreneurial, craft or professional activity that may be carried out.

Marazzi Abbigliamento Srl therefore invites users who are not related to the aforementioned category to refrain from trying to establish commercial relationships with Marazzi Abbigliamento Srl and / or from placing purchase orders for goods for sale, including through third parties.

In consideration of the commercial policy described above, Marazzi Abbigliamento Srl reserves the right not to follow up on orders for goods sent by subjects who are deemed not to be consumers.

6) Errors or inaccuracies, disservices, updating of the website

Marazzi Abbigliamento Srl publishes information on its website in order to provide a constantly updated service to its customers and takes every useful precaution in order to ensure its users that the contents of are accurate and do not contain inaccurate or out of date information. their publication; Marazzi Abbigliamento Srl disclaims any responsibility for the possibility of any technical or content inaccuracies and / or typographical errors and / or inefficiencies, also relating to the internet connection or the deactivation of cookies, which depend on factors external to Marazzi Abbigliamento Srl, without prejudice to any case the commitment to ensure the timely restoration of the site or its content.

Marazzi Abbigliamento Srl also declines any responsibility for the possibility that, due to a particular configuration of the computer used by the customer or its malfunction, the colors of the products displayed on the site may present chromatic differences with respect to the original ones or the consistency of the fabrics. and / or the materials with which the articles are made is perceived differently from the original.

Marazzi Abbigliamento Srl, also in order to provide correct and updated information, reserves the right to make corrections and changes to the site whenever it is deemed necessary.

Similarly, Marazzi Abbigliamento Srl reserves the right to modify these general conditions of sale where the need arises.

Any changes to the general conditions of sale will be previously indicated on the home page of the site and will be automatically applicable to new orders.

Marazzi Abbigliamento Srl adopts technical and organizational measures aimed at safeguarding the security of its services on the website as well as allowing the customer to identify and correct any errors in data entry before placing the order; informs the user that his website complies with the international standards envisaged to guarantee the security of transactions in electronic commerce.

7) Legal guarantee of conformity

Marazzi Abbigliamento Srl informs the user that the products marketed through the website are guaranteed for a maximum period of one year from the delivery of the product.

If the user detects a lack of conformity of the product received, the user can exercise the rights provided for in articles 128 et seq. of Legislative Decree 206/2005. In the presence of a defect of conformity, the user, at his choice, has the right to restore the product at no expense to his own expense by repairing or replacing the defective product by Marazzi Abbigliamento Srl, unless the remedy requested is impossible or excessively. onerous compared to the other. If replacement or repair are not possible or are excessively expensive, or Marazzi Abbigliamento Srl has not repaired or replaced the goods within a reasonable time, or the replacement or repair previously carried out has caused significant inconvenience to the user, this the latter has the right to a reduction in the price or to a refund of a sum commensurate with the value of the asset, in the latter case, against the return of the defective product to Marazzi Abbigliamento Srl. The user loses the warranty if he does not report the defect within two months from the date on which he discovered the defect.

8) Payments

For the choice of payment methods for the item ordered by the user, please refer to the provisions in the "PURCHASE GUIDE" link.

In any case, Marazzi Abbigliamento Srl declines any responsibility in relation to commercial practices or contractual conditions unilaterally imposed by the economic operators identified by the user for the payment of the product purchased on the website.

9) Shipping

Since shipping costs may vary according to the rates established by couriers, please refer to the provisions in the "PURCHASE GUIDE" link.

The user will be informed of the shipment by e-mail or in their own reserved area; the communication will indicate the products shipped and the reference number of the parcel in order to allow its constant traceability.

10) Right of withdrawal

The user can always return the purchased product within 14 working days from the day on which he acquired physical possession of the product and without any obligation to provide reasons, in accordance with the following.

Registered user purchase: the user registered on the site and in possession of the login credentials, can log-in and enter his / her own reserved area. In the "My returns" section you can search for your order and select the product for which you wish to request a return.

Once the request has been received - within the term indicated above - by e-mail or by communication from a reserved area, Marazzi Abbigliamento Srl will send the user confirmation of receipt of the return request. Subsequently, the user will be contacted by the courier appointed by Marazzi Abbigliamento Srl to collect the return.

The package must contain the item (s) you intend to return as well as what may be provided in the following paragraph.

In any case, the return of the item must be completed within 14 days from the communication of the desire to exercise the right of withdrawal.

Shipping costs, except for special promotions, will be borne by the user.

For the relative amounts, which vary according to the rates applied by the courier, please refer to the provisions of the "PURCHASE GUIDE" link.

For all returns made using the courier appointed by Marazzi Abbigliamento Srl, the amount of shipping costs will be deducted from the final refund of the amount corresponding to the purchase price of the product.

Alternatively, the user can choose - by incurring costs - his own method of shipping the package containing the returned item. In this case, it will take care of communicating it to Marazzi Abbigliamento Srl in the communication of withdrawal or to the courier appointed by Marazzi Abbigliamento Srl once contacted.

The package must be sent, again within 14 days from the communication of the will to exercise the right of withdrawal, to the following address: Marazzi Abbigliamento Srl - Via C. B. Cavour, 28, 21047 Saronno (Varese) - Italy.

If the return takes place in the terms listed above, Marazzi Abbigliamento Srl will simultaneously receive the package and carry out the checks referred to in the following article, to credit the amount corresponding to the purchase price of the product net of the shipping costs unless directly incurred by the user.

11) Improper use of returned items

The returned products must be worn / viewed only for the time necessary to check the size, fit and / or liking of the item itself.

Any different use is prohibited.

The products must also be preserved in their integrity and consistency, in order to be put back on sale, must not show signs of use other than product testing, must not be damaged or dirty. In particular, they must be returned with all the labels, original accessory packs (dustbags, hangers, clothes covers, etc.) received together with the article. All bags and accessories must be sent together with their original envelope and / or box, which is considered in all respects an integral part of the product itself and which must not have been damaged and / or altered in any way.

All returned items will be carefully checked by Marazzi Abbigliamento Srl; the user is responsible for the decrease in the value of the goods resulting from a manipulation of the product other than that necessary to establish the nature, characteristics and functioning of the product itself; any decrease in the value of the product may be retained on the amount to be refunded to the user.

12) Defective items

In the event that the product has defects, Marazzi Abbigliamento Srl reserves the right to request photographic evidence before authorizing the return.

In this case Marazzi Abbigliamento Srl where the existence of the defect is confirmed, will fully bear the shipping costs for returning the product and will postpone a new item, where still available, or repair it, where possible or, finally , or to reimburse the entire amount paid by the user for the purchase of the product, including any shipping costs incurred by the same.

The user agrees to comply with the same communication methods provided for the exercise of the right of withdrawal indicated above.

For the defect communication terms, please refer to what is outlined in the paragraph "Legal guarantee of conformity".

13) Shipping costs

Shipping and return costs may exceptionally be borne by Marazzi Abbigliamento Srl where the latter has undertaken occasional promotional campaigns - communicated with appropriate banners on the site - aimed at reducing or excluding additional costs for buyers.

In this case, the provisions of these general conditions regarding the acceptance of shipping or return costs must be considered derogated.

In any case, the shipping costs for errors attributable to Marazzi Abbigliamento Srl will not be charged to the user.

14) Applicable law, competent court and conciliation body

These general conditions of sale are subject to Italian law and - in the event of disputes regarding their interpretation, application and validity - to the jurisdiction of the judge of the place of residence or domicile of the consumer where resident in Italy.

In all other cases, the dispute will be subject to the jurisdiction of the Court of Vicenza, except for the application of the law and the mandatory forum established by the international treaties and by the regulations in force when the dispute arises.

Alternatively, the consumer can lodge a complaint using the European online dispute resolution procedure and the possible identification of a dispute settlement body, by clicking on the link:




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